Returns and Refunds (Right of Withdrawal)
a. Pursuant to articles 52 and following of Legislative Decree 206/2005 (Consumer Code), the customer has the right to withdraw from the purchase contract for any reason and return the product/s purchased, without the need to provide explanations and without any penalty;
b. To exercise this right, the customer must send Mikand Way S.r.l. a communication to that effect, within 15 days from the date of receipt of the goods. This communication must be sent by explicit communication sent to Mikand Way S.r.l. using one of the methods:
- by e-mail at info@oleumcomitis.com;
- Registered mail with return receipt addressed to Mikand Way S.r.l. via Pavia 23, 20814 Varedo (MB)
In the request it is necessary to indicate:
- the number and date of the order;
- the code of the product to be returned;
- the payment method through which you intend to request the refund.
Pursuant to art. 56 of the Consumer Code, the deadline for reimbursement by Mikand Way S.r.l. is 15 days from receipt of the notice of withdrawal, the refund will be withheld beyond 15 days only until the Consumer proves that he has returned the goods or until they have been received by Mikand Way S.r.l.
Any original shipping costs will also be reimbursed to the consumer in addition to the price of the goods.
c. The right of withdrawal is in any case subject to the following conditions:
- The law applies to the product purchased in its entirety; it is not possible to exercise withdrawal only on part of the purchased product;
- The shipment, until the certificate of receipt in our warehouse, is under the complete responsibility of the customer;
- In case of damage to the goods during transport, Mikand Way S.r.l. will notify the customer of the incident (within 5 working days of receiving the goods in its warehouses), to allow him to file a complaint against the courier of his choice and obtain reimbursement of the value of the goods (if insured). In this eventuality, the product will be made available to the customer for its return at the same time as canceling the request for withdrawal;
- Mikand Way S.r.l. is not liable in any way for damage or theft/loss of goods returned by uninsured shipments;
d. Mikand Way S.r.l. will refund the customer the full amount already paid, within 15 days of the return of the goods, by transferring the amount charged to the credit card or by bank transfer. In the latter case, it will be the customer's responsibility to provide the bank details on which to obtain the refund (Cod. ABI - CAB - Current account of the invoice holder).
e. The right of withdrawal is lost entirely, due to lack of the essential condition of integrity of the goods (packaging and/or its contents), in cases where Mikand Way S.r.l. make sure:
- handling of the goods other than what is necessary to establish the nature, characteristics and functioning of the goods.
Right of withdrawal products that fall within the provisions of art. 59 Consumer Code
The same terms and conditions indicated above also apply to fresh food products, unless they fall within the provisions of art. 59 Consumer Code (e.g. "products that can deteriorate or expire rapidly) for which the withdrawal is excluded.
